Why downloads?
All
of our books are unabridged and read exactly word for word just as in
the original written book. This means that they are long (some are over
20hrs!) and would take many CDs that would have to be packaged up and
delivered. Using our download service means we can offer these
exclusive books at great value, with no delivery time & cost – your
books are available to download immediately after purchase, direct to
your computer. You can then easily load them onto your iPod or MP3
player.
Back to top…
Which download version should I choose ?
All
of our books are available in iPod audiobook format, and MP3 format.
The advantage of iPod audiobook format is that the iPod remembers the
position of your book when you press stop and play something else…
handy when you’re some way into a long novel.
Some players do
not support this format, so we also offer MP3 files to make sure you
can enjoy Silksoundbooks regardless of which player you have. You can
also burn audio or MP3 CDs from these files.
Click Here to find out more about different audiobook formats.
Back to top…
Can I buy these exclusive audiobooks on CD?
Sorry,
but the answer is no. With the ever-increasing costs of postage and
packaging, we believe that downloads are the best way to make our
unabridged audio books available to the widest audience . We’re happy
for you to make your own CD version of your download for personal use,
but please bear in mind that some books will take many CDs!
Back to top…
How long do they take to download?
Download
time will vary according to your internet connection speed and the book
that you have chosen – all of our the books vary in length. Our tests
have shown that the average book download on a home broadband
connection will take approx. 30 – 40 minutes. Our Silksoundbooks
Downloader makes the process really simple - just one click and your
audio book will be downloading to your "My Documents" folder.
We do not recommend using a slow dial-up connection to download audiobooks.
Back to top…
When can I download it?
You
can download the book immediately after you have purchased it. You will
then have 21 days in which you can download, after this time the
download will expire. You will, of course, still have your downloaded
book on your computer / MP3 player!
Back to top...
What if I don’t download it within 21 days?
If
you’ve purchased a book and haven’t downloaded it within 21 days,
please contact our support team who will be happy to help you. Email:
support@silksoundbooks.com
Back to top…
I downloaded a book, but I can’t find it on my computer!
If
you have used the Silksoundbooks Downloader, your audio books will be
in a folder called "Silksoundbooks" in your "My Documents" folder. If
you have used your browser to download, your files will be in the
folder selected as default by your internet browser.
Back to top…
When I play the book on my iPod, the ends of each chapter are cut off…
This often happens when crossfade is set in iTunes, which is fine for music, but not for audiobooks. To change the settings:
Start up iTunes
From the "Edit" menu select "Preferences"
Select the "Playback" tab
Deselect (untick) "Crossfade Playback"
Next time you connect your iPod it will pick-up these settings and you should then be able to enjoy every word of your book.
Back to top…
How do I unzip the MP3 version
Most
computers will already have software to unpack zip files, but if yours
doesn’t there are several free programs you can download. We recommend IZArc as we have thoroughly tested this with our books, and it has proven to be reliable.
Back to top…
The Zip file won’t open on my computer...
If
this is the case, it is likely that it has become corrupted during the
download, or the download is incomplete. Simply clear the browser’s
temporary internet files (see below) and download it again. Check the
file size of your downloaded zip and make sure it is the same as it is
on the website.
Back to top…
Will the the audio book download play on my car stereo?
Most
modern car stereo systems will play MP3 CDs. Simply burn a CD-Rom of
the MP3 files and it should happily play in your car. For cars that
don’t support this format, you will have to make audio CDs (most of our
books will take several discs if you choose to use this method.)
Back to top…
I downloaded a book and my computer died, can I get the book again?
When
you purchase a book, you have 21 days in which to re-download it. If
disaster strikes and your computer dies after this period, please
contact our support department and they’ll be happy to assist you.
Back to top…
How to clear Temporary Internet Files
To clear your temporary Internet files (this can help to fix download problems):
Mozilla FireFox:
On the menu bar, go to "Tools", select "Internet Options" and click the box "Delete Files" in the middle
section labelled "Temporary Internet Files" This brings up a new dialogue box - tick the box "Delete all
offline content" and click Ok.
Internet Explorer:
On the menu bar, go to "Tools", select "Clear Private Data". Make sure the box "Cache" is ticked and click
Ok.
Safari:
Select "Safari" on the top menu, click "Empty Cache" and then click "Empty" when asked to confirm.
Back to top…
My download gets stuck – I tried it again, but it gets stuck at the same point each time.
It sounds as though the download did not complete properly for some reason.
The first thing to try is to clear the corrupted file in the cache and try to download again...
See the previous answer!
What payment methods do you accept.
 Silksoundbooks accept all major credits cards - VISA, Mastercard & American Express. We also accept Maestro & Switch. All payemnts are securely processed via an encrypted server. You may be taken to your card issuer's website for credit card validation.You will be returned to Silksoundbooks.com once the process is complete.
Back to top…
Back to top…
We
hope this FAQ has covered the most common questions about audiobook
downloads, but please contact our support team if you have any queries.
Silksoundbooks.com
support@silksoundbooks.com
|
